Supervisor

Company

SHARAF DG LLC

Location

dubai, dubai

Type

Full-time

            Responsibilities  Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. 
Provide detailed information about plan features, benefits, and pricing to potential clients. 
Identify opportunities to enhance revenue through upselling and cross‑selling of products or services. 
Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. 
Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores. 
Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations. 
Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations. 
Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions. 

        
        
    

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