What will your job look like?
The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of the Contact Center such as assessing performance, providing feedback and giving excellent customer service to internal and external customers. The Supervisor, Contact Center leads and motivates through open communication to ensure the overall success of their staff and team.
This position is located on-site in Norton, VA.  The hours are 10:30am EST- 9:00pm EST.
What you’ll do:
* Provide leadership and management of direct and non-direct reports
* Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
* Meet/exceed Contact Center performance expectations and goals
* Consistently be attentive to real time ser...