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Supervisor Contact Center

Company

600 Advocate Health, Inc.

Location

Elm Grove, Wisconsin

Type

Full time

Department:

13574 Value Enablement Services - Value Based: Patient Outreach

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday 8:00-4:30 PM

Remote position with occasional in-person meetings required

Pay Range:

$25.30 - $37.95

Essential Functions

• Builds strong relationships with all relevant stakeholders.

• Develops staffing plans and engaged in selection process, in cooperation with manager, to maximize use of resources.

• Updates master resources and documentation utilized by teammates.

• Understands and has a working knowledge of all workflows and technologies used within the department.

• Oversees fulfillment of performance metrics for the department, to include productivity, patient experience and quality standards.

• Manage teammates performance and manage assigned action re...

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