The supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and Administrative Support.
Ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company.
Attend and clarify all the questions and doubts of the agents in a timely manner.
Identify operational problems and suggest possible improvements.
Monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary.
Guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell.
Preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity.
Work as a team with other supervisors and members of the team in the implementation, ...