Genpact City of Johannesburg, Gauteng, South Africa

Inviting applications for the role of Supervisor - Assistant Manager . Responsibilities Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention. Problem-Solving: Strong analytical skills to identify issues and develop effective solutions. Communication: Excellent verbal and written communication skills to interact with team members and customers effectively. Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities. Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery. Performance monitoring: Track and analyze team performance metrics, providing regular feedback and coaching to improve efficiency and effectiveness. Qualifications Minimum Qualifications / Skills: 2 years of experience workin...