**Description**

**Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.**

**Summary:**

This position provides direction and supervision of Front-End Operations employees within one or more specialties, physical locations, or service lines. Employees in this class are considered experts within the area of assignment and provide assistance to both subordinates and other staff.

**Responsibilities:**

1. Ensures all staff are properly trained in Front End Operations standard operating procedures. Provides on-the-job education and identifies broader training needs that may be addressed with additional support.
2. Coaches team to achieve departmental goals and objectives. Works with Front End Operations leadership to develop clinic specific procedures to accomplish objectives. Tracks progress toward meeting all goals and shares ...