Role: Student Success Team Lead

Reporting to: Director of Academic Operations & Resources

Location: London College of Contemporary Arts (LCCA) - Tower Hill & Aldgate

Salary: Competitive DOE

Role Summary

We are seeking an experienced Student Success Team Lead to join our university support services. This role is ideal for a motivated professional who is passionate about student outcomes, retention, and academic support. The successful candidate will oversee a team of student advisors and support coordinators, develop student engagement strategies, and ensure high-quality service delivery across our student lifecycle programmes.

Key responsibilities

• Lead, manage and mentor a team of student success tutors, ensuring consistent, high-quality support for students.

• Develop and implement student retention and engagement strategies to improve academic outcomes and wellbeing.

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