Providing day-to-day support to users on JDE/ Inhouse Product functionality, including troubleshooting issues, answering questions, and guiding users on best practices.
Prepare documentation such as design specification, technical specification, functional specification on any enhancement and changes, etc.
Provide support to clients based on Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
Working closely with other team members, including developers, CNC specialists, and business users, to deliver effective solutions and support.
Analyzing and resolving system issues, identifying root causes, and implementing solutions or workarounds. This may involve collaborating with other teams like development or CNC.
Travel to customer sites to provide product support and for project implementation.