Lead the Member Recovery team at Vancity, focusing on strategic credit recovery and compassionate solutions. This hybrid role emphasizes innovation and team leadership to support our members effectively.
As the Manager, Special Accounts & Member Recovery, you will direct a high-performing team dedicated to pioneering member-focused recovery strategies. Your leadership will shape modern collections practices that enhance member outcomes while ensuring risk management is thoughtfully balanced. Engage collaboratively with various departments to design proactive intervention strategies and support financial rehabilitation.
Key Responsibilities:
• Lead and inspire an inclusive, high-performing team
• Create a culture of accountability and continuous learning
• Design member-centric early intervention strategies
• Champion equitable solutions for financial rehabilitation
• Leverage data to improve recovery performance
Requirements:
• 7+ years in credit risk or coll...