Lead transformation and strategy at OCAS in Guelph, Ontario. The Senior Director role encompasses overseeing performance management and service excellence for Ontario's public colleges.
In this pivotal leadership position, you will report to the President and CEO, driving organizational change aligned with OCAS's strategic priorities. Your role involves directing enterprise-wide planning, enhancing customer experience, and ensuring service excellence across operations. With a focus on performance metrics, you will champion initiatives that foster continuous improvement.
Key Responsibilities:
• Lead organizational transformation initiatives for OCAS
• Align departmental plans with strategic priorities
• Oversee annual strategic planning processes
• Champion service excellence across customer experience
• Monitor enterprise performance reporting and insights
Requirements:
• Master’s degree in relevant field
• Minimum 7 years of senior leadership experience