Strategic Customer Success Leader - Onboarding & Growth

Company

AGRIDENCE PTE. LTD.

Location

singapore, singapore

Type

Full-time

            Customer Onboarding  Own the full onboarding journey from Sales handover to go-live — coordinating internally across Product, Tech, and Sales 
Build a Customer Success Plan for each account, aligned to the customer's agreed goals and use cases 
Run kickoff calls, manage backend platform configuration, and deliver product training sessions 
Ensure customers reach their first meaningful milestone as quickly as possible 
Spot and manage onboarding risks early 
 Day-to-Day Support & Issue Management  Serve as the first point of contact for customer queries, issues, and requests received via email, chat, or call 
Triage incoming issues, log support tickets on Jira, and coordinate resolution with Product and Engineering 
Validate fixes in production before confirming resolution with customers — no false closures 
Communicate clearly and proactively to customers on ticket status, timeline...
        

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Strategic Customer Success Leader - Onboarding & Growth

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