Overview
The Strategic Customer Engagement Director is a senior individual contributor role within Verint's Customer Success organization, dedicated to our most strategic enterprise accounts. This role serves as an executive-level advisor across a defined portfolio, partnering closely with assigned CSMs, Sales, and cross-functional stakeholders to protect and grow these relationships.
The Engagement Director brings deep enterprise expertise, executive presence, and a command of Verint's CX Automation portfolio to drive measurable business outcomes, accelerate adoption, and ensure long-term retention. This is a high-touch engagement model designed to deepen executive relationships, surface and advance strategic expansion opportunities, and ensure Verint's most valuable customers realize the full potential of their investment.
Principal Duties and Essential Responsibilities
+ Serve as the senior point of contact for a portfolio of strategic accounts, building trusted partners...