Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The role of the Store Manager is to oversee the operational and citizen management of stores. As the team leader, the specialist should focus on how to implement the Sorbet Culture and ethos within the team, focusing on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Guest Focus

• Demonstrate the “Sorbet Way” and instils this focus on your team when dealing with our guests.
• Resolve customer complaints within 24 hours.
• Understand and be able to advise guests on all treatments in the menu.
• Actively promote and up‑sell/cross‑sell treatm...