Position

Loro Piana is looking for an exceptional Store Manager for our concessions in Harrods, leading a team of 15-20 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store's performance.

Job responsibilities

Sales & Business Development

• Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service
• Analyze market trends, identify growth opportunities, and implement sales strategies
• Maintain Loro Piana's luxury standards, ensuring the store reflects the brand's DNA

CRM

• Cultivate strong relationships with VICs and top clients, enhancing brand loyalty
• Ensure the team delivers exceptional service, providing coaching and training as needed
• Handle customer inquiries and resolve any service issues with a client-first approach

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