Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis.
24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products).
Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management).
Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementatio...