Description:

This position has primary responsibility for staffing and scheduling services. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. Education: High School Diploma/GED required; CNA or HHA in good standing preferred
Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.
Reports to: Registered Nurse
Primary Duties:

Matches appropriate caregivers to cases based on personality, availability, and skill set.

Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.

Handles/resolves caregiver issues, problems and scheduling changes.

Provides information about services to prospective clients.

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