Essential Duties and Responsibilities

• Lead end-to-end staffing delivery for U.S. clients across Contract, Contract-to-Hire, and Direct Hire requirements
• Drive SLA-based performance by ensuring quality submissions, quick turnaround time, and consistent closures
• Monitor and manage daily recruiter activities including sourcing, screening, submissions, interviews, and placements
• Prioritize requirements and allocate resources effectively across key accounts to maximize delivery outcomes
• Ensure high-quality candidate screening, technical validation, and process compliance
• Track and improve key delivery metrics such as submission ratios, interview-to-hire ratios, and recruiter productivity
• Provide continuous coaching, mentoring, and performance feedback to recruiters and team leads
• Resolve client escalations, delivery challenges, and bottlenecks with proactive and solution-oriented approaches
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