Job Description

We are looking for a Staff Software Engineer to join our AI Copilot organization. AI Copilot is a multi‑million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a technical leader across teams, driving the architecture and delivery of AI‑powered product features at Zendesk scale. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real‑world customer feedback. We’re looking for engineers who lead by example in turning ambiguity into shipped product.

What You’ll Be Doing

• Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices.
• Work closely with ML scientists and ML engineers to bring ML‑powered capabilities into production as polished product features that customers use daily.
• Own the design and architecture of complex, cro...