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SrCustomerServiceSpecialist

Company

Mphasis

Location

Barcelona, Catalonia

Type

Full Time

Job Title: Senior Customer Service Specialist Designation: SrCustomerServiceSpecialist

Location: Barcelona


Job Summary:


The Senior Customer Service Specialist will be responsible for the end-to-end execution of Email and Contact Centre campaigns across the EMEA region. This role involves collaborating with various teams to ensure that campaigns align with commercial objectives, while also developing strategies to enhance customer engagement and insights. The ideal candidate will possess strong CRM tool navigation skills and a passion for delivering exceptional customer experiences.


Responsibilities:

  • Manage the end-to-end process of Email and Contact Centre campaign briefs, ensuring timely execution across the EMEA region.

  • Deliver EMEA CRM operations by overseeing campaign reporting and performance analysis.

  • Assist the CRM Lead in the development of quarterly and annual strat...

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