Description
Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI to create smart, personalized, and easy-to-use self-service experiences, we believe we have only scratched the surface. We are looking for a Senior UX Designer who can drive a customer-centered UX design process with the curiosity and creativity needed to revolutionize customer service.

Key job responsibilities
- Contribute to customer service product direction as part of a cross-functional team that includes AI scientists, developers, UX researchers, and product managers.
- Work together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.
- Drive innovation by leveraging your deep experience in UX design best practices through every step of the product development process, from observing customers to unders...