Sr. Technical Application Support Specialist – POS Systems
About the Role
We are seeking a skilled Technical Application Support Specialist to join our team. In this role, you will provide expert-level support for Point of Sale (POS) systems, ensuring seamless operations for our clients. You will troubleshoot technical issues, maintain system performance, and serve as a key point of contact for escalated support requests.
Key Responsibilities
Provide first and second-level technical support for POS applications and related systemsDiagnose and resolve software, hardware, and network issues affecting POS operationsWrite and execute SQL queries to troubleshoot data issues, generate reports, and support system maintenanceTroubleshoot network connectivity issues including LAN/WAN, TCP/IP, DNS, DHCP, and firewall configurationsPerform Windows OS troubleshooting, including system errors, application crashes, ...