Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications
Install, upgrade, support, and troubleshoot End User Workspace hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment, and any other authorized peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Follow and execute hardware moves provided by Subject Matter Experts
Provide onsite and remote support to Customer/OEM SME’s towards install, upgrade, support, and troubleshooting of devices in Network and Compute environment
Assist users with any logged IT-related incident when called upon
Provide support including carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where...