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Sr Support Services Analyst

Company

Deltek, Inc.

Location

Herndon, Virginia

Type

Full-time

As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.

Key Responsibilities:

  • Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.
  • Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
  • Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
  • Document all client interactions and solutions in...
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