Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

Overall Purpose: Responsible for supporting customer satisfaction and retention by effectively managing service inquiries and resolving issues using industry-standard practices.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Customer Issue Resolution and Communication: Acting as the primary point of contact for escalated customer issues and resolving them promptly & effectively. Maintaining clear, professional communication with customers and executive staff.
• Service Quality and Process Improvement: Monitoring and assessing service quality, developing and implementing strategies for process improvement.
• Data Analysis and Reporting: Utilizing online tools to extract, analyze, and cu...