Job Description
We are seeking a Senior Software Developer 2 to lead the design, development, and ongoing evolution of enterprise Contact Center solutions, with a focus on outbound dialer platforms.
This role will own the application and service layer connecting dialer technologies with core enterprise systems, enabling scalable and intelligent outbound engagement. You will have end-to-end ownership across design, development, deployment, and optimization of mission-critical systems.
Key Responsibilities
 • Own development and continuous improvement of contact center applications, including outbound dialer programs and supporting integration services
 • Design and build APIs and microservices connecting dialer platforms with enterprise systems (customer data, policy systems, lead sources, servicing platforms)
 • Develop and maintain the application layer supporting outbound dialing, including:
  ○ Lead ingestion and segmentation
  ○ Workflow orchestration
  ○...