**Ricoh is seeking a customer-focused Sr. Site Manager to oversee daily operations at a dynamic client location supporting a variety of business services, including mail services, scanning/imaging, production print, hospitality, and reception operations.**

In this role, you will lead a team of six employees, ensure exceptional service delivery, manage client relationships, and drive operational excellence while meeting service level agreements (SLAs).

Position Overview:

+ Manage and develop a team of onsite service professionals
+ Oversee day-to-day operations across mail, print, imaging, hospitality, and reception services
+ Build strong client partnerships and conduct regular business review meetings
+ Manage staffing, training, coaching, performance reviews, and employee development
+ Monitor service levels, identify process improvements, and implement operational best practices
+ Maintain reporting, documentation, and operational reviews