Sr. Service Supervisor Applied HVAC System | Retail | OMASCO | Oman Overview of the role: Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost.
What you will do: Description of Accountability:
Managing AMC service to the customers. - Timely Providing Periodic Service to Customer.
- Ensures the assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.
- Co‑ordinate with Customer, Technicians, and other team members for attending and resolving the complaints within prescribed timeframe.
- Update the progress of work to customer and other relevant parties.
Business Development - Ensuring 95% of customers to be retain.
- Generating New AMC Business.
- Generating Revamp Business.
Quality prospective: - Ensure the Maintain Service highest quality leve...