Conduct statistical analysis of field incidents (Pareto, Weibull, FTA, 5W1H).
Conduct technical interviews with customers; lead field investigation for potential safety issues and prepare the Technical Report.
Follow field incidents root‑cause investigations with FQI, R&D, suppliers, and other stakeholders.
Provide high‑level technical support to Legal, Marketing, Call Center, and Corporate Communication departments.
Lead market‑side campaign decision processes for port modification, service campaigns, and recalls (TM/TC Process).
Prepare Technical Service Bulletins for recalls and service campaigns.
Coordinate the campaign launch process with related departments (Parts preparation, Media Plan, internal communication, government communication, etc.).
Conduct budget approval, financial analysis, and cost control of campaigns; track completion ratios and costs monthly; prepare...