Washington Highlands, District of Columbia, United States
Type
Full-time
JOB TITLE: SR PROJECT MANAGER (SALESFORCE)
JOB LOCATION: WASHINGTON, DC (REMOTE)
WAGE RANGE*: 80.00-85.00 PER HOUR
JOB NUMBER: SAIJP(phone number removed)
REQUIRED EXPERIENCE:
Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree.
PMP Certification.
Certifications Required: Salesforce Certifications including Administrator and Service Cloud.
Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.
Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms).
Experience in managing and optimizing contact center operations, including workforce management, ...