Job Description
Motorola Solutions (MSI) is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high-quality products and services throughout the deployment lifecycle. As part of a strategic quality team, you will address complex customer issues and drive service excellence.
This role will manage quality deliverables for the $34M annual recurring revenue Navy Global Sustainment Program. Key responsibilities include generating weekly, monthly, quarterly, and annual reports focused on systems analysis and Service Level Agreement (SLA) performance.
Data Analysis & Reporting:Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data. Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military. Develop comprehensive weekly, monthly, and quarte...