Description
Amazon Customer Service is reinventing how Customer Service Associates develop the skills required to solve increasingly sophisticated customer problems. Our Associate Experience organization owns the products and experiences that help associates onboard faster, continuously build capability, and collaborate effectively with AI.

We are seeking a Product Manager to define the future of workforce development across Customer Service.

You will own the product strategy for onboarding, learning, coaching, and capability development experiences used by hundreds of thousands of associates globally. Working closely with Engineering, UX, Applied Science, and Operations, you will create adaptive learning experiences, embedded coaching, personalized development journeys, and intelligent interventions that continuously improve associate capability throughout the employee lifecycle.

The current experience is fragmented across multiple tools and workflows. Th...