**Job Description**

**Duties and Responsibilities:**

+ Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements
+ Configure, maintain, and support operational systems, applications, and workflow tools
+ Translate business requirements into technical specifications and functional system configurations
+ Partner with operational stakeholders to identify automation opportunities and streamline manual processes
+ Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions
+ Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements
+ Create and maintain process documentation, system documentation, training materials, and standard operating procedures
+ Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness...