Must have at least 1 year experience as a Sr. Manager, Training & Quality
Must be willing to work onsite in San Lazaro
Effective communication skills, both written and verbal
Proficient in Microsoft Office
Ability to multi-task and meet timelines on deliverables
Experience in handling healthcare program
What's in it for you
?Day 1 HM
OCompetitive Compensatio
nCareer Growt
hEssential Functions/Core Responsibilitie
sMonitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emai
lReports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners
)Participates in calibration sessions/call listening sessions with Quality L...