CSQ426R137
Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.
Impact you will have:
Build and manage a team of Technical Solution EngineersProvide coaching and mentorship to the engineersIdentify and implement process improvements to meet or exceed regional performance KPIs.Establish training plans and subject matter expertise within the team.Drive support escalations and establish cross-functional collaboration to manage and resolve issues.Be a player-coach and provide technical leadership to the regional support team.Coordinate wi...