**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Location:** 3900 Paramount Parkway, Morrisville, NC (4-days onsite required)
**Division:** Biologicals & Chemicals Division (BCD)

**About the Role**

As a Senior Manager, Customer Operations, you will lead a high-performing team supporting the PCS business unit within BCD. You will be responsible for driving operational excellence, enhancing the end-to-end customer experience, and ensuring seamless coordination across supply chain, procurement, and commercial teams.

This role serves as the central “control tower” for customer operations—overseeing order lifecycle management, service programs, and customer communications—while aligning with business objectives and delivering exceptional customer satisfaction.

**Key Responsibilities**

**Team Leadership & Development**

+ Lead, coach, and develo...