Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App.
Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased conversion rates, and efficient collections.
Define the roadmap for chatbot enhancements in collaboration with business, product, and tech teams.
Design and optimize Customer Experience journeys for various use cases including query resolution, loan related details and provide related documents through bots.
Offer right product in right time to existing customers based on Analytical recommendations.