Summary
Under general supervision, the Sr. Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.
Duties
Performs on-site emergency repair, preventative maintenance, and installation on a 24/7 on-call basis.
Responsible for the installation, diagnostics, repair and support for products that are installed and operating at customers' location.
Determines when products should be upgraded or replaced.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service-related problems.
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