About the Role
The Engagement Manager will lead customer engagements, act as an AI technology expert, and be responsible for customers realizing value after go-live. In this role, you’ll operate with high ownership and influence—shaping how enterprise customers adopt Workday’s AI products and platform, informing the evolution of Workday’s product & services, and collaborating with a deeply talented peer group.
What you’ll be doing:
End-to-end responsibility for several customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Workday’s AI productsEnsure retention and identify upsell opportunitiesManage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deploymentsAct as the AI specialist: You are guiding and enabling your customers through a AI transform...