Sr Director, Retention Programs
About the role:
The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.
What you will do:
Lead cross-functionally to improve retention and growth within Gartner’s largest, most strategic accounts
Lead the Asia Pacific Japan and Emerging Markets GRP teams, effectively coaching them to continuously develop and drive globally consistent best practices
Lead a team of GRP associates focused on Global Accounts, effectively coaching them to mitigate risk and support channel growth by aligning best-practice retention and growth plays to complex acc...