Job Description
ROLE AND RESPONSIBILITIES:
Lead P1/P2 to resolution Maintain accurate technical documentation and inventory logs. Optimize performance across VMware clusters and Azure resources. Implement security hardening guidelines across all operating systems. Plan and execute major and minor change requests Root cause analysis and corrective action items Anaylsis of capacity and availability data Mentor junior engineering teams and lead technical code/architecture reviews. Manage infrastructure capacity planning and multi-million dollar cloud budgets. Driving key KPI improvement month on month Drive Knowledge Management , Process management, Client sign off Drive Key initiatives, CSIP, Automations , Customer Value additions Drive Ticket Reduction, Effort Reduction, Lead Client discussion on Key initiatives driving and ...