Job Description
ROLE AND RESPONSIBILITIES:
Define the long-term enterprise voice strategy and technology roadmap. Lead large-scale migrations from on-premises to cloud collaboration. Act as the final escalation point for complex architectural issues. Evaluate new collaboration tools and conduct Proof of Concepts (PoCs). Manage vendor relationships and negotiate service level agreements (SLAs). Driving key KPI improvement month on month Drive Knowledge Management , Process management, Client sign off Drive Key initiatives, CSIP, Automations , Customer Value additions Drive Ticket Reduction, Effort Reduction, Lead Client discussion on Key initiatives driving and outcomes Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be drive...