Job Description
ROLE AND RESPONSIBILITIES:
Resolve Level 1 and 2 tickets. Deploy routine VLAN and firewall policy changes. Lead complex network troubleshooting sessions. Design and execute mid-scale network changes. Optimize wireless coverage and authentication workflows. Mentor junior administrators on team protocols. Define the enterprise network and security roadmap. Approve high-risk changes and architecture designs. Lead root cause analysis for major incidents. Driving key KPI improvement month on month Drive Knowledge Management , Process management, Client sign off Drive Key initiatives, CSIP, Automations , Customer Value additions Drive Ticket Reduction, Effort Reduction, Lead Client discussion on Key initiatives driving and outcomes Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities ...