**ADP is hiring a Sr Client Svc - Prod Supt Spec-G21213**

**Basic Function**

As a SR Client Service and Product Specialist, you will be responsible for servicing Wisely Accounts and Wisely clients in a call center environment. You will be providing support on client day-to-day operations and client initiatives.

**Essential Responsibilities**

+ Maintain client relationships through processing of client requests, resolving inquires, and ensuring key client and account information is accurate.
+ Provide in-depth education and assistance on product features, functionality and product technical structure.
+ Communicate effectively and develop excellent working relationships with colleagues with Client Service and in partner teams such as Escalations, Operations, etc.
+ Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
+ Act as first level support and subject matter expert fo...