* Responsibilities Liaison with various departments (e.g. Accounts, IT) within the company for achieving desired common objective Answer, as appropriate, inquiries and facilitate resolution of issues raised Work as an effective member of a team from a variety of departments within the company Handle escalations pertaining to unresolved cases Maintain a positive rapport with customers while discussing or resolving problem situations Troubleshoot appropriately to identify root cause of the issue Participate in the development of departmental goals and objectives, and identify opportunities for process improvement Effective probing skills to elicit customer information Ability to translate user-oriented language into technical information Track and document requests and ensure proper notation of customer problems or issues Document problems and solutions to train lower-level support on how to properly address...