Job Summary

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.

Key Responsibilities

• Ensure maximum service quality and stability through fast and effective response to technical incidents, acting as a catalyst for continuous service improvement.
• Manage the technical resumption of high priority, , medium/high severity incidents, provide end‑to‑end support and implement resolutions within SLA.
• Provide root cause analysis for and medium/high severity issues, ensuring all follow‑up action items are carried out.
• Maintain the stability of the production system; lead second and third level support for problem diagnosis and resolution according to agreed SLAs.
• Manage production‑related changes, releases and rollouts with minimal impact on application stability, including review of dependent changes in surrounding systems, in...