Provides training for new delivery partners. This includes ensuring that the latest training materials are being used. In addition, should provide feedback on how to make training more efficient and effective. Training to also be conducted and/or cascaded when there are new procedures and systems that are rolled out. Coordinate with operations teams to ensure that all concerned are compliant with training requirements and highlight any that are non compliant. Particularly for new facilities, this role will be directly responsible for training the new team.
Should be aware of Operations SOPs
Should be familiar with Apps being used by operations.
Organize and conduct F2F or virtual training.
Properly schedule training sessions.
Conduct tests to confirm comprehension of trainees.
Provide feedback to HLs and FLs on those who struggled during training and potentially have a high risk of failure...