Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Essential Functions/Core Responsibilities 

• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution

   

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

    

• Utilize standard procedures when resolving customer issues or performing research

   

• Prepare complete and accurate work including appropriately notating accounts as required

   

• Maintain basic knowledge of client products and/or services

   

• Operate computer to key and/or verify information

   

Candidate Profile 

• Basic computer navigation...