Roles and Responsibilities of a Specialist Service Desk Engineer

Eligibility – Required Skills & Attributes

• A love of (and ability to) Solve Problems & Challenges
• Excellent communication skills, founded in being a good listener
• Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
• Advanced knowledge of IT Applications, Software & Hardware
• The ability to speak both Geek and human
• Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
• Experience providing support via remote tools (5 years minimum)
• Experience handling Technical Service Tickets (5 years minimum)
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
• Professional IT Certifications in particular CompTIA, Microsoft and related Vendors e.g. Sophos.
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