At Customer Resolutions, we’re passionate about delivering exceptional service. We see every interaction not just as a challenge, but as an opportunity - an opportunity to create a brilliant experience, support our customers, and resolve their queries with care and expertise.

As a Specialist Service Consultant, you’ll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We’re looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. This role is predominantly telephone‑based, providing support to our frontline colleagues as well as directly supporting customers who may require safeguarding assistance. If you have experience in building strong relationships with both colleagues and customers, we’d love to hear from you.

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