Maintain service availability for customers by performing routine maintenance, fail‑over testing, implementing best practices, pro‑active monitoring of alerts and status changes, and providing continuous support.

Responsibilities

• Perform project‑related duties related to new and changing infrastructure deployments as required.
• Regularly update customers on the progress of incidents, problems and changes by telephone and email.
• Maintain the Logicalis ticketing system (ServiceNow / Autotask) with quality notes detailing progress and actions completed on open incidents, problems and change requests.
• Complete customer change requests, including impact and risk analysis, and implement solutions during out‑of‑hours where necessary.
• Provide technical consultancy to other business areas to ensure the integrity, performance and support of new opportunities involving Platform and Compute Support.
• Offer senior technical assis...